Last updated: February 2026 · Effective upon use of the Service
RedWarn.com is an SMS messaging platform operated by BILOUD SRL, a company registered in Romania. By using our services, you agree to the following terms and conditions. Please read them carefully.
1.1. SMS (Short Message Service) refers to a GSM service that enables the sending and receiving of short alphanumeric messages of up to 160 characters (per the GSM 7-bit standard), or longer messages billed as multiple SMS units in accordance with technical specifications.
1.2. Custom Sender ID — An alphanumeric label of up to 11 characters attached to an SMS to identify the sender. Custom Sender IDs are subject to approval and activation by mobile network operators. If a Custom Sender ID is not requested, messages will be delivered from a short code number in accordance with applicable telecommunications regulations.
1.3. User — Any natural person, sole proprietor (PFA), or legal entity that accesses, uses, or purchases SMS credits or services through RedWarn.com.
1.4. Provider — BILOUD SRL, the operator of RedWarn.com, a legal entity registered in Romania with the following details:
1.5. Services — The totality of services made available through RedWarn.com, including but not limited to SMS transmission, campaign management, API access, and related functionalities.
1.6. User Account — The area accessible to the User through their username or email address and password, through which the User accesses and utilizes the Provider's Services.
1.7. Terms and Conditions — This document, constituting the agreement between the User and the Provider, which may be considered tacitly accepted through the User's decision to use the Services. These Terms serve as a contract in the absence of a separately executed written agreement.
2.1. RedWarn.com is a platform through which the Provider delivers SMS transmission services, including but not limited to: (i) sending SMS from the RedWarn web platform, (ii) automated SMS transmission via API integration with the User's applications, (iii) interactive two-way SMS messaging, and (iv) SMS transmission through third-party application integrations.
2.2. The Provider's Services depend on telecommunications carriers and mobile network operators, which operate on a best-effort basis. Accordingly, the Provider does not guarantee continuous, uninterrupted availability of the Services or any features thereof. The Provider reserves the right to modify, suspend, or limit Services without prior notice. The Provider cannot guarantee (i) delivery of SMS to recipients, or (ii) delivery times, as these depend on the recipient's device availability, signal quality, and other factors beyond the Provider's control.
2.3. The Services are contingent upon the Provider's existing contracts with telecommunications carriers. Should these contracts be terminated or suspended for any reason, the Provider may discontinue or limit Services without prior notice.
2.4. Access to the Services requires an internet-connected device with a web browser. Additional hardware or software may be required for certain services. Procuring the necessary technical means is the sole responsibility of the User.
2.5. To use the Services, the User must create a User Account by providing complete and accurate information as described in the registration form. The User is responsible for maintaining the confidentiality of their credentials and for all actions performed through their Account.
2.6. The User is solely responsible for any consequences arising from the loss of authentication credentials and agrees to notify the Provider immediately of any unauthorized use of their Account.
2.7. Distribution lists, recipient groups, phone numbers, and recipient data are uploaded and used exclusively by the User. The Provider is exempt from any responsibility in this regard. The Provider does not sell, rent, or transfer recipient data uploaded by the User.
2.8. The User authorizes the Provider to transmit SMS messages — including phone numbers, message content, and any associated technical data — to the Provider's telecommunications partners for the purpose of delivering the Services.
2.9. Custom Sender IDs are subject to approval by mobile network operators. If a requested Sender ID is rejected, the Provider is not responsible for such rejection, and the User shall not claim damages. Any fees paid for rejected Sender IDs will be refunded to the User's account.
2.10. Custom Sender IDs are not guaranteed to display on all recipient devices in all circumstances. This is beyond the Provider's control. Free Sender IDs may be deactivated at any time without prior notice.
2.11. The following types of SMS campaigns are not permitted (without limitation):
2.12. The following types of Custom Sender IDs are not permitted (without limitation): personal names, political party names, national/international/special phone numbers, generic names that may cause confusion, adult content names, and illegal or immoral names.
3.1. RedWarn.com provides paid services to Users who are natural persons, sole proprietors, or legal entities.
3.2. Certain services may carry initial or recurring fees. If the User chooses not to pay these fees, the corresponding services will not be provided.
3.3. The Provider reserves the right to introduce, modify, or remove fees for any services at any time. If the User does not agree to the new fees, they may discontinue using the affected services.
3.4. The Provider reserves the right to unilaterally modify SMS rates (both listed and negotiated) without prior notice. Purchased but unused SMS credits may be affected by such changes. The Provider recommends purchasing only the SMS credits needed and consuming them within one year of purchase.
3.5. The User waives the right to claim damages for any modifications to fees, rates, or costs of the Services.
3.6. SMS credits purchased by the User are valid for one (1) year from the date of purchase (as indicated on the corresponding invoice). After this period, unused credits expire and become zero. Purchased SMS credits are non-refundable.
3.7. The purchasing process is conducted online. Upon selecting a service, a proforma invoice is generated and sent via email. Payment must be made within 5 days using the specified payment methods. The User may also order services by contacting the Provider directly.
3.8. Proforma invoices do not accrue interest or penalties. Upon payment, the Provider issues a fiscal invoice sent via email, valid as an original document without signature or stamp, in accordance with applicable law. All services are activated only after payment.
3.9. All rates are calculated in RON at the NBR (National Bank of Romania) exchange rate on the invoicing date, plus a maximum surcharge of 2.5%.
3.10. Free SMS credits allocated for testing purposes may be withdrawn at any time without notice. Unused free credits are automatically withdrawn after 30 calendar days.
3.11. The Provider reserves the right to cancel proforma invoices and reverse fiscal invoices without prior notice in cases where: (i) the proforma was not paid within the specified term, (ii) the invoiced price was incorrect, or (iii) the invoiced price was unreasonably low.
4.1. In accordance with our data protection policy, the Provider may share certain aggregate, non-personally identifiable information with third parties, except where the User has given explicit consent or where required by law or judicial proceedings.
4.2. The Provider will not modify, supplement, or transfer databases uploaded by Users to third parties, except: (i) with the User's explicit consent, (ii) as required by law, or (iii) as necessary to provide the Services.
4.3. The User authorizes the Provider to transmit SMS data (recipient, sender, content, and technical metadata) to telecommunications partners for the purpose of service delivery.
4.4. It is strictly prohibited to store, send, or process through the User Account any confidential or privileged data that the User is not authorized to use, including but not limited to: personal identification numbers (CNP), financial instrument data, access passwords, etc.
4.5. It is strictly prohibited to store, send, or process any illicit, illegal, or immoral data, including data that infringes intellectual property rights, industrial property rights, copyrights, or any third-party rights.
4.6. In accordance with Regulation (EU) 2016/679 (GDPR):
4.7. In the event of third-party complaints regarding the User's activities or SMS messages, the Provider reserves the right to disclose the User's identification data to the complaining parties. The User agrees that no court order or administrative act is required for such disclosure.
5.1. The User agrees not to reproduce, duplicate, copy, or reverse-engineer any of the Services or underlying technology without the Provider's written consent. All content and source code of RedWarn.com is the property of the Provider. By using the Services, the User receives a non-transferable right to use the available services for the duration of their active Account. The Provider does not transfer any technology, copyrights, or ownership rights to the User.
6.1. Payment is made via bank transfer to the Provider's bank account, based on proforma or fiscal invoices. Payment operates on a prepaid basis (payment before use) unless a postpaid arrangement has been explicitly agreed upon in a written contract.
6.2. Certain services may be payable by credit or debit card through authorized payment processors, when available. The Provider reserves the right to report fraudulent payment attempts to the appropriate authorities and to reject high-risk electronic payments.
6.3. Amounts paid by the User to the Provider are non-refundable, regardless of the payment method.
7.1. Either party may unilaterally terminate this agreement without damages and without judicial intervention, by providing 30 days' written notice via email.
7.2. The User is exclusively responsible — legally, morally, and materially — for the content of messages and sender labels transmitted through the Services.
7.3. If complaints exceed 1% of total messages sent from a User Account within one month, the Provider reserves the right to suspend the Account without prior notice.
7.4. The Provider reserves the right to immediately suspend or close any User Account used for threatening, defamatory, vulgar, illegal, unauthorized, fraudulent, or deceptive messaging, without prior notice.
7.5. The Provider may unilaterally close User Accounts without prior notice if:
7.6. Upon account closure, the User forfeits all SMS credits, options, and benefits accumulated in their Account, with no right to compensation.
8.1. The Provider does not offer any warranty regarding the use, content, functionality, availability, accessibility, permanence, or cost of the Services. All services are provided "as is" without any express or implied warranty. The User agrees to use the Services at their own risk.
8.2. The Provider shall not be liable for any damages, loss of profit, loss of revenue, loss of data, financial losses, or any other direct or indirect losses arising from the use of the Services or modifications to these Terms.
8.3. Service presentations and published rates do not constitute a binding commercial offer. Users may request a formal commercial offer in writing.
9.1. The User accepts these Terms in their most current form by choosing to use the Services or by creating a User Account.
9.2. You may not use the Services if you do not accept these Terms.
9.3. Acceptance occurs by: (a) selecting the acceptance option when presented in the service interface, or (b) by actual use of the Services, which constitutes tacit acceptance.
9.4. You may not use the Services if (a) you are not of legal age to enter into a contract, or (b) you are a person prohibited from receiving Services under Romanian law or the laws of your country of residence.
10.1. All notifications to the User will be sent to the email address registered in the User Account. Notifications are considered delivered upon sending. The User is obligated to maintain a valid email address. The Provider may also send notifications via SMS.
10.2. All notifications to the Provider regarding the Services shall be sent exclusively via email to contact@redwarn.com and are considered delivered upon receipt.
10.3. The Provider is not responsible for non-receipt of emails by the User. The User must take necessary measures to ensure email delivery from the Provider.
10.4. The Provider is authorized to send the User emails regarding service usage and non-usage as part of its legitimate interest in keeping Users informed.
11.1. These Terms constitute the entire agreement between the User and the Provider and supersede any prior agreements, whether written or verbal. The Provider reserves the right to update these Terms without prior notice.
11.2. These Terms are governed by the laws of Romania. Any disputes shall be resolved by the competent courts in the jurisdiction of the Provider's registered office.
11.3. The Provider's failure to enforce any provision of these Terms does not constitute a waiver of that right. If any provision is found invalid, the remaining provisions remain in full force and effect.
11.4. Any claim arising from or related to the use of the Services must be filed within 7 days of its occurrence; otherwise, it shall be considered time-barred.
By using RedWarn.com, you expressly acknowledge and accept all provisions of these Terms of Service. These Terms are effective as of the date of first use of the Services.